Premier Inn Newcastle (Washington) hotel

Reviews

• JA

  Jake Aley

  1 day ago
  5.0
  Had a cracking stay at Premier Inn Sunderland Washington and just wanted to say a massive thank you to some of the staff who really made the place feel welcoming. Sharon and David in the breakfast area were absolutely salt of the earth, proper friendly people who make you feel at home straight away. Sharon had us laughing chatting about “Buffalo Stance” by Neneh Cherry, which honestly made our morning. It’s rare these days to come across people so genuine and warm. Janice and Paul on reception were just as lovely really helpful, down to earth, and couldn’t do enough for us during our stay. Janice even sorted us out with water and glow sticks for the BBC Radio 1 roadshow, which was absolutely brilliant and such a thoughtful touch. Please pass on my thanks to their managers because they all deserve personal praise for how brilliant they are with guests. They’re a real credit to the hotel. Will definitely be back again!!
• JM

  Joseph Mastrocola

  1 day ago
  5.0
  Stayed here for 1 night with my family, for a stop off before moving on. Had an amazing stay, so much that my son wanted to stay here for the week. Bed and room were clean and comfty with a really nice shower. The staff were amazing amd friendly. Janet at reception was helpful. Sharon and David at breakfast couldnt do enough for us. Breakfast was plentiful, hot and freshly cooked. Will definitely return, next time we are up this way
• DK

  Daniel Kirkbright

  May 19, 2026
  5.0
  Great Premier inn. Clean and quiet. Janice on reception was lovely and welcoming, as well as happy to find an electric fan for me when requested (appreciate the extra for a good night sleep!) Thank you 👍
• GP

  Gabriela Popa

  May 18, 2026
  2.0
  The bed linen was torn and stained. 3 towels instead of 4, we were 2 adults and 2 children. The bathroom was dirty, the shower drain had a lot of hair that did not allow the water to drain. After being informed, the situation was fixed. The TV was very difficult to turn on, it did not work properly. The glasses were dusty. The room should be clean upon arrival, especially if there are children. The TV should also be checked. The breakfast was dry, it did not seem fresh. Unpleasant experience.
• AO

  Anna Oates

  May 11, 2026
  5.0
  With Premier Inns you know where you are. The location is typically convenient, the prices pleasantly affordable, they are family friendly, beds are comfy, bathrooms (usually) clean, breakfasts filling. But you don't expect them to be any great shakes... And then you come to Washington. This Premier Inn is a different league altogether. Clearly recently updated, clean and fresh with a spacious free car park and reasonable wifi. But what makes it stand out is a fantastic team of people who clearly like their job and take pride in it. From the reception/front desk and the housekeeping team to the breakfast room and the kitchen staff you see smiles and desire to help the hotel guests in any way they can. Nothing is too much trouble and all the service delivered with a sincere smile. They really make you feel welcome and want to visit this hotel again. And in addition you can have the best black pudding and bacon with your full English breakfast to start your day. ⭐️⭐️⭐️⭐️⭐️